Coverage against defects.

1-year warranty on all parts against defects

1-year warranty on motherboard repairs and device repairs

120-day warranty on AGP Recertified devices against manufacturer defects in materials or workmanship

The warranty excludes cracks, damage, or wear resulting from general use.

Return windows and when credit may be denied.

Return windows

• Wrong part ordered: request a return within 60 days of purchase. The part must be within warranty and returned in the same functional status.
• No longer needed: request a return for credit within 120 days of purchase.

Once your return is approved, it must arrive back at AGP within 15 business days. Returns received after 15 business days may not be eligible for reimbursement.

Limitations

AGParts reserves the right to deny credit if, after inspection, it is determined that:

• The part is not an AGParts product or lacks our internal labels
• The part was damaged in transit due to improper packaging by the customer
• The proper packing guidelines were not followed as directed

Find the AGParts label

AGParts products carry a barcoded PO label marked “void if removed.” Leave it in place on any part you return.

Report either issue to customerservice@AGP360.com.

Missing items

Missing items must be reported within five (5) days of delivery to your facility.

For repairs still under warranty.

A rework is a device or motherboard previously repaired by AGParts that is still within its one-year warranty period. To get a shipping label, use the Return Label Form and select:

• Whole Unit Repair Rework for devices
• Motherboard Repair Rework for motherboards

Questions? Contact customerservice@AGP360.com.

Help installing replacement parts.

Our Technical Support Specialists can help with questions or issues during the installation of your replacement parts. Tutorial videos and phone support are available on request.

Send requests to QA@AGP360.com.